Last updated: 19.07.2026
Starlight Weather services are custom work made for you — but you are always protected by EU consumer law. Here is how cancellations and refunds work, in plain language.
1. Your 14-day right of withdrawal (EU consumers)
If you order as a consumer in the EU, you may withdraw from the contract within 14 days of accepting a quote, without giving any reason.
Because most Starlight Weather services are tied to a date (an event forecast is useless after the event), you may be asked when ordering to expressly agree that work starts before the 14 days are up. In that case:
- If the service has been fully delivered with your agreement, the right of withdrawal has expired.
- If you withdraw while work is in progress, you pay only a fair share for the work already done, and the rest is refunded.
- If work has not started yet, you get a full refund.
2. How to cancel
Email starlightweather@fastmail.com with a clear statement that you withdraw from the contract. You can use this wording:
“I hereby withdraw from the contract for the following service: [service and date ordered]. Ordered on: [date]. Name: [your name]. Email used for the order: [your email].”
Sending the cancellation before the 14-day deadline is enough — you’ll receive a confirmation by email.
3. How refunds are paid
Refunds are made within 14 days of receiving your withdrawal, using the same payment method you used, at no cost to you.
4. If something isn’t right with a deliverable
A forecast being uncertain is the nature of weather — but a deliverable not matching the agreed scope is a different matter. If what you received doesn’t match what was quoted (wrong location, wrong date, missing agreed content), get in touch within 14 days of delivery and it will be corrected or refunded. Your statutory warranty rights remain unaffected in all cases.
5. Contact
Questions about a refund or cancellation: starlightweather@fastmail.com.